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Our Refund Process

Refund Process

In addition to your consumer Statutory Rights:

Problem With An Item?

YOU ARE COVERED!
• Within 60 Days
• With proof of purchase

Any item that is not covered by a manufacturer's guarantee will be automatically covered by our 60 day guarantee.

Change Your Mind?

NO PROBLEM!
• Within 28 days
• With proof of purchase
• With all parts labels and packaging
• If the item is fit for sale
We are happy to refund you!

Please Note!

Our 60 day Problem with an Item Policy and our 28 day Change of Mind Policy do not apply to fresh or frozen foods, briefs, boxers, swimwear and selected electrical goods and media devices including but not limited to PCs, tablets, mobile devices, laptops, mobile top ups and clearance lines.. It will be indicated in store if selected electrical & media devices are not covered by our return policies.
Should you have any problems with a selected electrical good or media device, please contact our Customer Services Team who will be happy to help you: http://www.lidl.ie/contact or 1800 20 10 80. Lidl will ensure that your legal rights are upheld at all times
For problems or queries regarding fresh or frozen foods, briefs, boxers or swimwear please visit your local store and ensure you bring proof of purchase.
If , pursuant to your statutory rights, you are returning a product that holds personal data (i.e. mobile phone, laptops, tablets, hard drives, cameras, SD Cards etc.) it is your responsibility to remove the information from the product prior to us receiving it as we are not in a position to remove any data on such items.